🎅FINAL HOLIDAYS SALE! 🎉CELEBRATING OUR 5-YEAR ANNIVERSARY🎄FREE WORLDWIDE SHIPPING 🌎 ON ALL ORDERS OVER $20!

SHIPPING & RETURNS

Your satisfaction is important to us! Our money back guarantee promises you a full refund if you are not satisfied with your purchase. You must request an exchange or return within 30 days of ordering the item.

 

SHIPPING DURATION

USA
Free Shipping: 10 - 18 Days
Expedited Shipping: 2-6 Days
Europe
Free Shipping: 10 - 18 Days
Expedited Shipping: 2-6 Days
UK
Free Shipping: 10 - 18 Days
Expedited Shipping: 2-6 Days

Asia, Australia & NZ
Free Shipping: 10 - 18 Days
 

ITEMS MAY BE DELIVERED SEPARATELY
Due to the distributed structure of our supply centers, high shipping costs and changing stock availability we will occasionally ship items separately so faster delivered items won't be delayed. Therefore, items will not necessarily be delivered together, even if ordered at the same time

The missing items in your order should arrive soon. Sorry for the inconvenience or confusion this may cause but it is done only to avoid a long wait and to reduce shipping costs for you.

PACKAGING
Items are being stored, shipped and fulfilled by different third party sourcing platform and warehouses and a result may arrive in different packages, branded or unbranded, including branding and/or instructions provided by our sourcing and fulfillment partners. Please note that your order packaging and branding may vary from one item to another. 

RETURNS
The item/s must be returned to us in full. Please note that the cost of the original freight and return to the warehouse will not be reimbursed or refunded.

Please CONTACT US to process your return.

ARE RETURNS FREE?
The shipping cost incurred for returning item/s for an exchange or refund is NOT covered or reimbursed by us.
(Note: We do understand some postage can be costly, we do not expect express returns. Standard postage is OK.)
Once the return package is sent, please email us a photo of the return postage receipt as proof of shipping. Please note, we are unable to be held liable for the loss of your item being returned. We recommend using a registered postal service to return goods and keeping a record of the tracking details.

WHERE DO I SEND MY RETURNED ITEM?
All items need to be received into our fulfillment centers in Israel. We will provide you with the full address when you contact us to request the refund.

Please do not return any items before contacting us, and confirming the return address with us.

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. Once your returned parcel has been received by our warehouse, we will contact you to process the exchange or refund. Please allow 1-2 business days from receipt of your returned parcel for the items to
be processed and checked by our team.

For Exchanges: We will send your new piece/s out and email you a tracking number.
For refunds: We will issues refunds back via your original payment method (credit/debit card or PayPal). Please note, that depending on your financial institution it may take up to 10 business days for the funds to clear back into your account. Please keep an eye out for email notifications from us, as we will keep you updated along the way.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We hope this never happens, however, on the off chance you do receive damaged goods or have a manufacturing fault occur, please contact us straight away so we can help to resolve the problem as quickly as possible.